Welcome back,
As an active mobile home investor there is very little chance that every renter or buyer you work with in the future will be 100% headache-free. Prudent mobile home investors perform multiple checks on anyone and everyone over 18 years old looking to move forward in their vacant investment property for rent or for sale via payments.
The fact that you or your property manager will be dealing with both great and mischievous tenants, tenant-buyers, and buyers is a simple fact of investing. The fact you are dealing with renters and buyers means that you are actually investing in real estate and have potential investment homes for your customers.
Whether you’re investing in mobile homes or mansions people are people. Your renters and buyers almost always do what’s in their best interest. With that said a person’s background check is a good predictor of how they may act as a potential renter or tenant-buyer. Are they high-risk or low-risk? A potential tenant’s credit history, rental history, criminal history, and work history may likely predict this tenant’s future.
5 Actions To Consider If Your Resident Stops Paying Monthly.
1. Repayment plan:
If a tenant defaults and does not make their monthly payment to you, then you are in the driver seat to either (1) contact the tenant and alert them of the coming eviction, (2) create a possible win-win repayment plan, or (3) agree when they plan to vacate the property and leave it clean for you. Before moving forward let’s first agree on what a “good tenant” and “bad tenant” is…
Good tenant: If a renter has been paying on-time, kept the home clean, and they let you know in advance if they will be late, then by all means you and your renter will want to establish a clear and logical repayment plan for the amount past due plus late fees.
Bad tenant: If a renter has been giving you headaches, paying late, occasionally breaking other parts of the lease it may be wise to simply use this last late-payment or no payment as the catalysts to finally remove the occupants. Realize that bad things happen to good people sometimes, and if your tenants start showing effort and keeping their repayment plan current this is a good sign they are serious about keeping the home.
Pro Tip: Experience teaches that repayment plans are slippery slopes. Many times if a renter or tenant-buyer needs to create a repayment plan it is only a matter of time before this resident defaults completely and must move out. While we never want this for any of our residents it is important to act quickly and take immediate action if/when a resident misses his/her payments or simply defaults.
2. Pre-Eviction Process:
The pre-eviction process is the point when you post a 3 to 10-day notice on the residence’s door instructing them to pay or vacate the property. I wanted to make a separate note of this step because over the years many tenants understand they do not want to be evicted from the property or have an eviction filed on their record. This demand letter is often times the wake-up call needed for a renter to pay or leave. In many states this 3-10 day demand letter is necessary to start the filing of a legal eviction.
Make sure to always know how your real estate agreements read with regards to handeling late payments, defaults, and evictions.
Related article: Mobile Home Buyer Stops Paying
3. Eviction:
In many states, depending on how the property is owned, the owner of record can simply walk into the local courthouse with paperwork and pay a fee to begin a legal eviction removing the occupants from the home.
Over the years I have only had to perform a very small number of evictions. Many renters or tenant-buyers will not want an eviction on their records. Most tenants in default will leave your home clean and in a timely manner with kind words, a few days worth of time, and even a little cash to see them on their way. However, you need to be properly leading and instructing these tenants as they would like to stay in your property as long as possible payment-free.
Remember: Many investors will have a higher than needed sympathy for their residents. Often times we may delay an eviction weeks or months longer than we should because we simply want to continue giving our tenants the benefit of the doubt that they will pay-up, treat you right, and stay in the home. Remember that you are running a business and if an occupant cannot pay then they cannot stay.
4. Press Charges:
Did your renters or tenant-buyers leave your home damaged or destroyed? Do they still owe you hundreds or thousands of dollars? Were your renters or tenant-buyers vindictive or personally angry with you or your company?
Over the years I’ve come to find that by treating people fairly and listening to their concerns, you will rarely take a property back in worse condition than when you sold it or rented it. If you do receive a property back in worse condition than when you rented it or sold it then the choice is yours to press charges for damages or simply move along and consider this a lesson learned.
Pro Tip: Always aim to get current employment information and bank account information from your occupants. If a judge settles in your favor you can often times garnish wages if you know where an ex-occupant works.
5. Swallow Your Pride:
In almost every situation whether good or bad there is something to be learned; some silver lining to take from every lesson. Whenever we sign legal papers to sell or rent our investment properties we may incorrectly assume that everything will go according to plan. This often times is not the case. As investors we create value, we make profit, and we learn from our mistakes (and the mistakes of others).
If you decide to press charges on an ex-tenant due to damages or an amount owed to you then make sure the time, money, and mental energy is worth the fight. Besides the monetary compensation, your understanding of why this happened, what fault you are at, and how you can prevent this moving forward is often times the biggest value gained.
Ultimately we should blame ourselves for putting high-risk people in our own investment properties. How to reflect and learn from this negative experience?
- What warning signs might have you overlooked when agreeing to rent or sell to these buyers?
- How might you prevent this from happening again?
- What did you learn and what will you implement moving forward?
In conclusion, with proper due diligence and thoroughly screening all of your buyers, renters, and tenant-buyers you can eliminate the vast majority of your future headaches. I would much rather keep my property vacant than have a high-risk occupant in the home causing me frustrations and possibly damage to my investment property. Make sure you are properly prescreening every adult who lives in any of your investment mobile homes. You have good properties to sell or rent, they all deserve good tenants with high-prides of ownership.
Love what you do daily,
John Fedro
support@mobilehomeinvesting.net
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19 Comments
J. Madison
August 15, 2015I really like the fifth step about realizing your mistakes and learning from them. Very cool video and audio phone call. Thanks for sharing. Actually helps a ton. Thank you – Jay
John Fedro
August 15, 2015Hi Jay,
Thanks for commenting and for your kind words. I’m so glad that this video is helped. Over the years I’ve certainly been at a loss for the best way to communicate and lead residents down a path that either leads to them paying quickly or leaving the home quickly. Either way they need to do something quickly, because we need to start making revenue with all of our properties. I hope this helps and makes sense. If you have any file questions or concerns never hesitate to reach out. Always here to help.
Talk soon,
John
Carly Michaels
August 15, 2015Hello John,
I’m going through the same experience with a tenant buyer right now for a single-family home here in Montana. Thank you for making this video and including the audio from your resident. One thing I noticed is that Jeffrey seems very accommodating and wants to pay the monthly rent if he had the money at all. The two people I have in my house have been ignoring my calls and do not answer the door when I show up. I would love to hear any advice and thoughts you would do in this situation. It has been six weeks without any payment and in thinking it is now time I must take action. Thank you again I look forward to hearing any advice.
Sincerely,
Carly Michaels
John Fedro
August 15, 2015Hi Carly,
Thanks for reaching out. I’m glad that you have found value in this video and article already. One of the biggest mistakes I see investors making is to continually delay moving forward with an eviction because we keep giving our residents more time, and more time, and more time. Now it is six weeks that you have not received any payment and if you have to evict it may take another six weeks to get them out of the home and it back on the market. I regret to hear that these tenant-buyers are high risk and low quality people. The fact that they will not answer your phone call or answer the door clearly communicates their lack of respect for you or for paying for the property. You will absolutely need to get them out of the home ASAP. I suggest you make them a letter and leave it on the door for them to read. The letter should let them know that you will be moving forward with the eviction process and that if they would like to avoid an eviction and get paid a little bit of money to leave in the next few days they should call you. In addition to this personal letter you should also post on the door a three day notice to pay or vacate the property. Depending on your paperwork you may or may not be able to evict. Additionally, depending on your state you may need a three day notice, five day notice, or a day notice.
With all that said we truly try to avoid eviction if possible. Next time you go to resell or rent this home make sure that the folks you put in the property have had a thorough background check and screening performed on them. It is much better to have a vacant property than high risk people in the home. I hope these residents have been in your property a while you have made some money since acquiring the investment. Aim to work with these people and placate them as long as they agree to move out in the next 72 hours. For this you can even pay them a few hundred dollars if they leave the home broom swept and clean. You have given them enough time so there will be no more concessions. Blame it on a partner or a boss if you need to but be firm and get them out of the home.
Please keep in touch and follow up with any questions or concerns moving forward. This advice has simply been my thoughts based on my experience and wishing to save you time, anxiety, money, and energy. If you decide to go a different way or something changes please keep us posted. Feel free to comment here or email me personally anytime. Always here to help.
Talk soon,
John
Carly Michaels
August 18, 2015Thanks so much John! That makes total sense. I will take your advice and not allow this to continue. I will email you with further details and what happens. Thank you so much again.
Sincerely,
Carly
Kerry S Kennedy
August 16, 2015Thanks John ..for always taking the high road ! I gotta be honest ..I was SURE he would come though for you ..he seemed to really want to make great things happen !! I guess there is a point that you have to be reasonable but I wonder how in the heck he could afford to move on anywhere ..is it not best to at least work it out with your people and try to get things back on track rather than all the expense of finding another place ?? Seems to me everyone wins if patience steps in ?? I do understand each situation is different ..but this guy had such a great track record …
Just my opinions ..and probably the way I will go broke ..trying to help others get their lives in check !!
John Fedro
August 19, 2015Hi Kerry,
Thanks for commenting and for your kind words. For the first few years of my career I too was “sure” that my tenant-buyers would correctly pay me on their repayment plans. I believed their confessions and the words they told me when they look me in the eyes as we made these repayment plans. Too many times I’ve been disappointed. It is for this reason that although we do talk in a clear and calm manner, we do also make sure to protect our business and cover our butts. With that said I was sad to see Jeffrey leave the property. He did leave the home very clean and even the appliances in the home. In fact he simply left without saying anything and left the keys on the kitchen counter.
You mentioned about working with our tenant-buyers, I completely agree that it is best to try to do this. If I have been working with a tenant buyer for longer than one year I try to work with the tenant buyer if there is a valid reason that they cannot pay, and they will soon or currently now have money coming in to pay for their living expenses moving forward. However if the tenant buyer has no money in savings and does not have any job prospects in the near future, this is not a recipe for getting your bills paid. I hope this helps and makes sense. I hope it does not sound cold hearted to ask and demand a tenant buyer leave the home if they cannot pay within a reasonable amount of time. If you feel differently I would love to hear otherwise.
Following your heart can definitely get you in trouble in my opinion. In this business our goal is to help qualified low-risk buyers, eager sellers, and build a very profitable cash flowing business. All of these three targets have to be met. Without helping low risk buyers we do not have a business. Without helping eager sellers we do not have a business. Without building profit and safety we do not have a business. Again, I hope this all makes sense and helps. If you have any follow-up questions or concerns never hesitate to reach back out.
Talk soon,
John
P.s. Well over a few dozen times I have followed my heart and rented and sold to people I knew I should not have. I was giving these people third and fourth chances in life by selling them a quality home. You will absolutely not go broke and you can definitely overcome any challenges of being walked on or following your heart versus logic. Take care.
Jason Conferido
August 19, 2015John
Very elaborate and informative article. This is a global problem and is very difficult to tackle. Land-lording is not an easy job. You can’t expect always have good tenants. There will be times when you will encounter delinquent tenants. Than you john for giving some ways in handling tenants. It was very helpful.
John Fedro
August 19, 2015Hi Jason,
Thanks so much for commenting and your kind words. What you are listening to is the culmination of over a decade of investing. I wish I had a montage of all the terrible calls I’ve made an examples of me being walked on time and time again by tenant-buyers that were more confident than I was. Perhaps someone should create a website for investors to upload the names and details of risky renters and tenants. In reality it is likely that we mobile home investors are seeing more of these types of tenants compared to more higher and luxury properties. With that said it is for this reason to be extra careful one selling and renting mobile homes. Of the many buyers that call only a few will be folks you want to build a 5 to 10 year relationship with or longer. I hope this helps and makes sense. If you have any follow-up questions or concerns never hesitate to reach out. Thanks again for commenting.
Talk soon,
John
DAWN M YOUNG
April 2, 2019Hi! Thanks for the article! Do you know what your rate of buyers default is?
John Fedro
April 6, 2019Hi Dawn,
Thank you for reaching out and connecting. Very good question. I have made a video or two in the past for YouTube that mentioned my rate of default was 100% for the first four or five years investing in this business. However the mistakes were not that of my tenant-buyers, they were all for me. It took me a while to correctly understand how to pre-qualify and approve and work with my tenant buyers. I’m happy to report now that I have less than a 2% default rate per year. If folks to have to leave it is typically because of something good such as they are getting promoted or happily leaving to another state for various reasons. I hope this helps and makes sense. There is another article on this website that discusses a bit about prescreening buyers, calling for references, verifying income, and more. With that said I hope that this helps and makes sense a bit. As always, if you ever have any follow-up questions or concerns never hesitate to reach out any time.
Talk soon,
John
R Wright
September 2, 2015John – I think what you are doing is amazing. I’m a big fan of alternative investing and I think your business model takes the cake. I’ve been watching a lot of your videos on Youtube and I can’t thank you enough for taking the time to teach your knowledge. You even brought the camera when you signed a deal!
You’ve inspired me to begin searching for my first deal. Keep doing what you’re doing.
John Fedro
September 5, 2015Hi R. Wright,
Thank you so much for taking the time and commenting and following along. Your kind and supportive words mean more than you know. I’m happy to help new or folks avoid many of the same mistakes that stressed me out and cause me confusion while growing my business the first decade. If you have any specific or general questions never hesitate to reach back out. Always here to help.
Talk soon,
John
InvestPhil Realty
November 23, 2015Good article. Thank you.
I agree with your step-by-step advice. It helps the investor and the delinquent tenant undergo a logical process before actual eviction. I like the “swallow your pride” part. We all try to avoid mistakes but sometimes, it is necessary to teach us a lesson. It is not an assurance that an investor will not meet another tenant that will cause a headache, but at least, handling the whole process including the eviction will no longer be a big deal.
John Fedro
November 23, 2015Hi Jason and/or Phil,
Thanks for commenting and for your kind words. The article and video you watched as a culmination of a decade more of being fooled by tenants, making mistakes, a bunch of victories, and countless emotional roller coasters. I hope I did a good job at taking some of the fear and anxiety out of this process. I can assure you that if I recorded a video a decade ago on the subject it would sound very different. 🙂
Keep in touch and if you have any follow-up questions or concerns never hesitate to reach back out. Or if you see any juicy mobile home parks for sale feel free to send them over my way. Keep in touch.
Talk soon,
John
Richard Morrison
January 12, 2016“then make sure the time, money, and mental energy is worth the fight”
The mental energy is definitely the BIG thing here, for me (a close second being the time, of course). There have been so many times I’ve decided to let something go because pursuing it just wasn’t worth the mental effort, the stress, or the emotional investment. Better to just let it go and learn from the mistake (whatever the mistake was).
John Fedro
January 14, 2016Hi Richard,
Great points!… Definitely spoken from experience. Thanks so much for commenting and reaching out with regards to these remarks. Never hesitate to comment any other time to add any more value. We all appreciate it. Keep in touch and if you have any specific questions or concerns never hesitate to reach out anytime. Always here to help.
Talk soon,
John
MARIETTE SHATTUCK
October 6, 2016Thanks for the sharing. It is very helpful and very informative! Two thumbs up!! 🙂 I also agree that it helps the investor and the delinquent tenant undergo a logical process before actual eviction. I like the “swallow your pride” part. We all try to avoid mistakes but sometimes, it is necessary to teach us a lesson.
John Fedro
October 6, 2016Hi Mariette,
Thank you for reaching out and connecting. Additionally, thank you so much for the kind words and kudos, this truly means more than you know. Moving forward if you have any follow-up questions or concerns anytime never hesitate to reach out. Always here to help if I can.
Talk soon,
John
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